QA, compliance, and AI-readiness infrastructure for Australian fintechs. Operator-built, regulator-aware, delivered in weeks.
Most fintechs build product fast and document nothing. Arbiter Operations changes that. We design and embed the QA, compliance, and operational infrastructure that growing fintechs need — and audit it the way a regulator would.
We work fractionally and AI-natively, which means senior operator thinking without the senior operator overhead. Whether it's a QA program built from scratch, an AUSTRAC posture assessment ahead of an audit, or an AI-readiness review for a board that's asking hard questions — we scope it, build it, and leave you running it.
From a two-week posture assessment to a full QA program build — scoped to your stage, regulator-aware by default.
The complete QA program — from philosophy to dashboards. Channel-specific evaluation rubrics, calibration methodology, five operating SOPs, reviewer training, and a 90-day rollout plan. Built for fintechs that have outgrown ad-hoc quality and need a defensible program before the next audit.
A regulator's-eye review of your AML/CTF program. Obligation map, gap list ranked by enforcement risk, prioritised remediation roadmap. Built for newly registered reporting entities, captured VASPs, and anyone AUSTRAC has politely reminded.
End-to-end review across eight operational dimensions: QA, SOPs, compliance, training, reporting, AI adoption, governance, and vendor management. RAG-rated scorecard, board-ready report, prioritised remediation backlog.
Ten production-grade SOPs in three weeks. AI-drafted from stakeholder interviews, operator-refined, regulatory-aligned, version-control ready. The "new starter test" is the bar: could someone follow this on day one without asking?
Where AI fits in your stack — and where it doesn't. Effort-vs-impact opportunity matrix, regulatory gap analysis against the December 2026 OAIC ADM transparency rules and APRA's April 2026 AI governance expectations, vendor calibration with data-residency in mind.
Embedded oversight without the headcount. Monthly calibration, performance reporting, regulatory tracking, coaching loops. For teams that have the QA program but not the person to run it.
We operate inside your team, not above it. No consultancy distance, no boilerplate recommendations. We read your Jira, join your standups, and ship alongside you.
Methodology drawn from years inside regulated, multi-product fintechs. We've seen what breaks at scale and fixed it. That experience — codified into reusable engagement runbooks — is what you're buying.
Senior operator thinking without the headcount. Engage by project, retainer, or ongoing advisory. AI-leveraged delivery means faster turnaround at SMB pricing — without cutting corners on quality.
A free 30-minute call. We map your current state, surface the gaps, and scope what's actually needed — no fluff, no pitch.
Within 48 hours: fixed-fee proposal, signed NDA, Services Agreement, and Statement of Work. Deposit invoiced. Kickoff booked.
We get to work. Weekly check-ins, visible progress, founder-led readout call, full handover documentation your team can own.
Free 30-minute discovery call. No pitch, no pressure.